At Villkart, every mango is harvested fresh from the orchard and packed with utmost care to ensure the best quality reaches your doorstep. Since Fresh Mangoes are highly perishable and seasonal products, they require special handling. Therefore, this policy applies exclusively to all Mango Orders and overrides the standard Shipping, Return & Refund Policy applicable to other products.
VILLKART MANGO ORDER REFUND, CANCELLATION & DELIVERY POLICY
📦 Shipping & Dispatch
- Mangoes are dispatched only during the scheduled harvest and dispatch window mentioned on the product page.
- Orders are shipped only after harvesting, sorting, quality inspection, grading, and packing.
- Dispatch dates may vary depending on weather conditions, harvesting schedules, and natural ripening.
- We reserve the right to delay dispatch if the harvested mangoes do not meet our quality standards.
🚚 Delivery
- Delivery timelines depend on the courier partner and destination.
- Once dispatched, customers will receive tracking details via Email and SMS (where applicable).
- We request customers to ensure that someone is available at the delivery address to receive the shipment.
- Fresh mangoes should be unpacked immediately after delivery and allowed to ripen naturally before consumption.
📍 Delivery Attempts
Our courier partners generally make up to three delivery attempts.
If delivery fails due to any customer-related reason, including:
- Customer not being available.
- Incorrect or incomplete address.
- Customer being unreachable.
- Customer refusing to accept the shipment.
- Customer requesting delivery on another date after dispatch.
- Any other customer-related reason.
the order shall be treated as a failed customer delivery.
Since mangoes are Non-RTO (Non-Returnable) products, such orders cannot be returned, re-dispatched, or resold.
🚫 No Return to Origin (Non-RTO)
Fresh Mangoes are Non-RTO products.
Once dispatched, the shipment cannot be returned to Villkart because the fruits are perishable and their quality may deteriorate during transit.
💰 Refund & Cancellation
- Orders may be cancelled only before dispatch.
- Once the shipment has been dispatched, cancellation requests cannot be accepted.
- Refunds after dispatch will be considered only if eligible under this Mango Policy.
- Refunds will not be applicable if delivery fails due to customer negligence or customer-related reasons.
✈️ If You Are Travelling
If you are planning to travel or will not be available to receive your order, please inform us before dispatch by email or WhatsApp.
Depending on the harvesting stage, we may:
- Reschedule the dispatch (subject to availability), or
- Cancel the order and process the refund before shipment.
If you do not inform us before dispatch and the shipment cannot be delivered because of your unavailability, no refund or replacement will be applicable.
🌧️ Natural & Seasonal Product
Fresh mangoes are natural agricultural produce.
Therefore:
- Size, colour, weight, sweetness, aroma, and ripening time may vary.
- Product images are for illustration purposes only.
- Natural variations do not constitute a quality defect.
⚠️ Delay Due to Force Majeure
Harvesting and delivery may occasionally be affected by:
- Heavy rainfall
- Storms
- Floods
- Natural disasters
- Transport disruptions
- Government restrictions
- Courier operational issues
- Other events beyond our control
Villkart will keep customers informed of any significant changes to the dispatch schedule.
📞 Need Assistance?
If you require any assistance regarding your Mango Order, please contact:
Villkart Customer Support
📧 support@villkart.com
📞 +91 99737 18980
🌐 www.villkart.com
By placing a Mango Order with Villkart, you confirm that you have read, understood, and agreed to this Mango Shipping, Delivery, Return & Refund Policy.
